FAQ

In line with our insurance policy, we take a refundable security deposit of £1,000 for ages 25 to 75 payable on the day of hire to cover our insurance excess.

For more information, please see our Rental Agreement.

We have lots of extras to ensure you have the best possible experience.

• Fully Comprehensive Insurance (UK & Europe) – no hidden charges for you.
• Breakdown Cover (UK & Europe) – peace of mind
• Unlimited UK Mileage
• At least one Full Gas Bottle (no extra charge but you’ll pay your consumption at the end of course)
• Safe parking for your vehicle (NO extra charge)
• Multi-Media Receiver (7 Inch, with Bluetooth and Apple CarPlay) with DAB + Receiver + SAT NAV. Can be used as a hotspot and download any app of your choice from Google Play Store (Pioneer)
• Bike Rack for 3 adult bikes (on outside and rear of the vehicle)
• Decent tall garage available for the extra bikes/equipment
• 2 x Level ramps, to level up once on site
• Bluetooth music speaker (TBC)
• 1 x Camping table
• 4 x Camping Chairs
• Cooking Utensils, plates, mugs, and cutlery for 6 
• Washing up liquid, cleaning wipes, mop, bin bags, etcetera – just a starter kit
• Full diesel & AdBlue tank on check-in (expecting to be full-on check out)
• NO bed sheets or bed liners available! You need to bring your own!–(sorry, Covid rules)

Yes, we have a minimum hire period of 3 days payable, but you could bring it sooner.

Our standard motorhome hire price includes two named drivers, handy for the longer journeys!

Drivers can be between the ages of 25 and 79 inclusive.

Drivers must have a full license category B, a minimum of 2 years UK/EU driving experience at the time of renting, and no more than 6 points on the license. Exclusions apply:

For more driving license requirements, please see section 3 of the Rental agreement.

Once your non-refundable deposit of £250.00 has been received by FM Motorhomes, we will require the following documents from you within 14 days of booking:

• A Completed Booking form:Booking Form ​
• Driving Licence check code https://www.gov.uk/view-driving-licence
• Driving Licence – a clear scanned copy/photo front & back
• 1 x Proof of Identification
• 2 x Proof of address that matches the address on your license.

The above documents are required for both the hirer and any additional drivers.

Details of acceptable forms of documents are below:

You must provide three documents: one item from the following list of acceptable ‘identification’, and two items from the list of acceptable ‘address verification’.

Identification:

• Current valid passport with an MRZ line (machine readable zone)
• UK/EU/EEA photocard Driving Licence (including Switzerland)
• UK Provisional Driving Licence
• HMRC Tax Notification letter within last 12 months
• Blue Disabled Drivers Pass
• UK Armed Forces ID Card
• Government Benefits Entitlement Letter
• Northern Ireland Voter Card

Address Verification:

• UK/EU/EEA Photo Card Driving Licence
• UK Provisional Driving Licence
• UK Bank or Bank Mortgage Statement
• UK Credit Card Statements
• Letter / Bill from Utility Company UK & Foreign (mobile Phone Bills not accepted)
• UK Bank and Building Society Statements
• Government Benefit Entitlement Letter
• HMRC Tax Notification
• Council Tax Bill or exemption certificate or Council Rent Book from local authority
• Council /Housing Association Tenancy Agreement
• Letter from HM forces Family Offices letter
• Letter / Invoice from Residential Nursing Home
• Post Redirect Notification

Please note:

All documentation provided must be in English. All the proofs of address must be dated within 90 days of the hire date. The address and name on your driving license must match all documents.

If you have any queries regarding the Identification and Verification documents required and would like to discuss this further, please contact our office.

All documents must be emailed to: office@fmmotorhomes.com

Pick up is from 2 pm and drop off is at 10 am. Please don’t be late for drop-off. We reserve the right to charge you for a late return, but we don’t want to do that, so please don’t be late! If you like a lay-in, there is an overnight campsite on our depot (subject to availability, arriving by 16:30 and paying the campsites fees starting from £20/night) and lots of other great campsites nearby.

We will do our best to offer you the most flexible booking possible subject to availability. Early or late bookings are coming with some extra charges of £25 per session (check-in/out).

Yes, you can! Our motorhomes hire includes European insurance & Breakdown Cover included in the hire price. You will just need to obtain a “Vehicle on Hire Certificate” for a small fee payable to the RAC.

We all know how much enjoyment a dog can bring to a household, but how does a dog fit in with motor homing, and what are some of the most repeated concerns you should be aware of:

• The most important thing to consider is the size of your dog. A large dog will take up more space, and space is often at a premium in a motorhome.
• Where will your dog be sleeping? If your dog remains on the floor then make sure you have the space to move around them, especially on a wet day when you are sitting inside
• How do you control the temperature?
• Can I leave a dog in the car all day? (NO!) – can be illegal in some countries and for good reason: a car in the sun on a hot day can heat-stroke out your pup quickly.
• There are also several good Samaritan laws protecting citizens from prosecution if they break into your vehicle to ‘save’ your pet
• What do I do with the dog when I want to go somewhere that does not dog friendly?
• The pitch charges – some sites do not charge extra for dogs, whilst others do. Many sites will offer a dog walk or exercise area. It is possible to find sites that have dog wash areas and dog agility courses.
• Once on-site remember the rules around your dog. Most sites will require your dog to be always on a lead. They will ask you to pick up after your pet and dispose of poop in the bin (common sense). You should not leave your dog unattended in your motorhome whilst you go out!
• The Highway Code requires dogs (and other animals) to be ‘suitably restrained so they cannot distract you while you are driving or injure you, or themselves, if you stop quickly’ (rule 57)
• If you would like to go abroad with your pet, all you need is a pet passport and you’re off
• The last thing you want is a wet dog in your motorhome, shaking and rubbing on your furniture. The most effective way to dry them off is with a doggy bag or using towels

So, in conclusion: we love dogs, but just to be aware that our normal rental agreement regarding damage applies and we reserve the right to charge a cleaning fee of £50 if the motorhome has been returned in an unsatisfactory state.

So, if you can return the motorhome in the same condition as you picked it up, we would be happy for you to take your furry friend.

That said, it’s a rewarding experience and worth the effort if your pet is important to you.

No. You pick up the motorhome with a full tank and bring it back the same way. There is at least one Shell station at 3 miles away from HQ depending on which way you come back from your adventure. If you don’t do this for any reason, a £25 charge will apply.

We ask you to bring the motorhome back tidy and free from rubbish, stains or major soiling and with the toilet cassette empty. You are required to return our rental vehicles in the same state of cleanliness outside and inside as when you picked it up or you may be charged a cleaning fee (sorry). 

Yes, we do. If either the customer or FM Motorhomes Ltd is in a tier where overnight stays away from your house are not permitted, or we enter a national lockdown, you are entitled to free of charge to:

• Change your hire date (subject to availability and have the same price or lower as the initial booking)
• Take a voucher for your deposit to be spent within 12 months period.

In all other circumstances, our Rental Agreement will apply.

We managed to develop a COVID-19 friendly booking, collection, and return strategy that can be fully contactless.

Our pre-hire information will contain a YouTube handover video https://www.youtube.com/watch?v=m2zsFIAFxHk and the official Sunlight How-To Videos // Motorhome-Tips: https://www.youtube.com/watch?v=XWtLIUEBD3Y&list=PLdK14HMBC0TWKcxg5qG79jbhyjUKUk2Bs&index=1

Someone is also always on the other end of the phone if you have any issues. Also, plenty of instruction manuals are available for the entire motorhome and all the appliances.

We’re taking an enhanced cleaning process very seriously between hires:

• YOU will fully deep clean and sanitize all surfaces, cutlery, etc on check-out.
• WE will ventilate common areas during the off-hire periods, if possible

WE will resetting the space for next hirers

By Car – You can leave your car with us, it will be parked on the motorhome’s slot, covered by locked gates and CCTV (It is safe as our motorhome can be although, like all these things it will be left at your own risk)

By Train (to Peterborough Station) and Taxi (about £9 pre-booked)

By Train (to Whittlesey Station) and Taxi (about £11 pre-booked)

By Train (to Peterborough Station) and Bike (ride 20 min – 3.8 miles along the beautiful River Nene (take your bike on your trip with our free of charge, 3-bike rack)

By Bus (to Peterborough Centre) and Taxi (about £9)

By Bus (to Peterborough Centre) and Bike (ride 20 min – 3.8 miles along the beautiful River Nene (take your bike on your trip with our free of charge, 3-bike rack)